• Our goal is to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer a return for store credit or return for an exchange.
  • You may return any unused and unwashed items with the original tags and packaging. The item must be free of any makeup stains, tan, scented perfumes / deodorants or pet hair.
  • Items that are marked as final sale are not eligible for return, including but not limited to underwear, swimwear, and items purchased during clearance or special promotions.
  • To initiate a return, please contact our customer service team at To be eligible for a return, your return must be initiated within 14 days of receiving the item. By Devine Co will not accept return requests beyond this specified period.
  • Please include your original order number, the name and style of the item(s) you are returning, and the reason for the return.
  • You will be responsible for the cost of shipping the items back to us, unless the return is a result of our error (e.g. defective or incorrect item). If you believe you have received a faulty item please contact our service team at with photographic evidence. The item will be inspected and if deemed faulty we will exchange the item. If we are unable to exchange the item a full refund will be issued. In the case of an error on our behalf, By Devine Co is responsible for covering shipping costs and shipping label will be provided to you by email.
  • Once your return has been approved by our team we kindly request that you dispatch the item from your end within 7 days. This will guarantee a smooth handling of your return request. Please be aware that items not received back at our facility within a 20-day period from initiating your return will not be accepted. 
  • Once we receive and inspect your returned item/s, store credit or the desired exchanged order will be fulfilled.
  • If you have any further questions, please don't hesitate to contact us. We are here to help!